Access to the rooms, departure and arrival
The hotelier has the freedom not to receive guests whose dress is indecent and neglected, and whose behavior is noisy, improper, alcoholic, contrary to morality and public order.
Any person wishing to stay at the Hotel is required to disclose his or her identity and age and that of the persons accompanying him or her. Guests may not bring into the room third parties not known to the hotelier (Ordinance of the Prefect of Police of October 28, 1936 modified by the Ordinance Art. 9 of February 1, 1940), unless authorized by the latter. Likewise, the guest may not occupy a room for a number of persons greater than that provided for by the regulations in force.
In the event of failure to comply with these regulations, the hotel reserves the right to charge the responsible guest the cost of the room corresponding to the number of excess persons, with or without the presence of the guest, at the rates in effect at the time of the violation of the internal regulations. The hotel will charge the indelicate guest's credit card.
Upon arrival, unless the hotel manager agrees, the client cannot demand to occupy the room before 3:00 pm. The nightly rental period ends at 11:00 noon regardless of the client's arrival time.
A luggage service allows the customer to entrust their luggage to the hotel reception desk in exchange for a ticket. The hotel declines all responsibility in case of theft or damage to its property.
A bank imprint will be requested by the establishment upon reservation or upon arrival, if applicable, of a minimum of one night (5 nights for stays of 5 nights or more).
At the time of his departure, the customer must give the key of his room to the reception. It is forbidden to take any object belonging to the hotel: he must inform the hotel owner if he notices any mistake and return it, otherwise he will be charged. The room key is a key that the guest may keep with him/her. However, he must not give it to a third person and must be returned on the day of departure.
In the event of non-return, the hotel will charge €25 and will charge the amount to the guest's credit card.
Children and extra beds
Children are under the full responsibility of the customer. It is forbidden to leave them unattended in the room.
At the request of the guest the hotel can provide an umbrella bed, subject to availability and can only be installed in superior rooms.
One child up to 3 years stays free of charge when using existing bedding.
Children and adults older than 3 years are not allowed to use this bedding. The use of an extra bed is mandatory and will be charged according to the official hotel rates.
The provision of an extra bed is subject to availability.
The maximum number of cribs in the room is 1.
The maximum number of extra beds in the room is 1.
Supplements are not automatically calculated in the total amount of the reservation on the website and must be paid separately directly to the establishment.
Pets are not allowed.
Guide dogs and assistance dogs are admitted free of charge with the prior agreement of the hotel owner.
A reservation is considered as a group from 5 rooms reserved. Special conditions will be applied.
The non-observance of the rules, the rules of safety, hygiene, and the degradations or negligence which could involve direct or indirect damage on the material, the people or the services to come, engage your responsibility and will be invoiced. You are responsible for your physical conditions of access and we decline all responsibility, in the case of effects consecutive to the services.
Respect of the premises: rules of hygiene and security
A decent attitude marked by restraint and discretion is required in order to respect the serenity of the place.
It is forbidden to bring in glass objects, to consume alcoholic beverages, illegal substances, and to smoke.
Any breach of health and safety regulations will result in the eviction without notice of any person whose behavior would be contrary to these rules.
Damage and nuisance
The customer must use the rented item as a good father.
The rooms made available to our guests are checked, functional and in good condition. Our guests are invited to report any shortcomings immediately to the hotel reception.
In the event of a problem, the client will be held responsible. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. The same applies to any infraction noted after the customer's departure, the amount of compensation will be debited to the customer's card.
In the event of voluntary or involuntary damage to materials, objects or furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of between €1000 and €2000.
The hotel can demand in case of flooding or water damage, voluntary or involuntary, the full reimbursement of the damage caused. In case of damage to other rooms, the reimbursement of the nights of other guests will be required.
The hotel may charge a cleaning fee if the room is left in a condition that will be deemed unsuitable. In case of damage to carpeting, bedding, bed base, the hotel will require reimbursement of the damage with a minimum charge of 1000€ for repair and for the inability to re-let the rooms.
In general, the client will have to pay the damages caused directly to the hotel. He/she can call upon his/her insurance (if he/she wishes to be reimbursed) for any voluntary or involuntary damage that he/she will cause during his/her stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from guests who smoke in their rooms. If the guest wishes to continue smoking inside or outside the indicated areas, they will be asked to leave the hotel.
In the event of non-compliance with the hotel's internal regulations, the guest will be asked to leave the hotel without being able to claim any refund. The hotel reserves the right to charge the amount of the consumptions not declared at the time of departure as well as any damage in the room. This amount will be deducted from the credit card imprint provided upon reservation. The hotel is under no obligation to notify the guest but can provide an invoice upon request.
Guests are not allowed to nail anything to the walls or move any furniture.
Disturbance, even during the day, is prohibited. Guests causing disorder or scandal in any form will be asked to leave the hotel immediately and without refund. In the interest of the tranquility of the establishment, all noise must cease between 10:00 pm and 8:00 am. For the respect and rest of the other guests, please be careful not to slam the doors or make too much noise especially between 22H00 and 8H00. Any neighbourhood noise related to the behavior of a person or an animal under the responsibility of the customer, may lead the hotel to invite the latter to leave the establishment without the need to take acoustic measures, as long as the noise generated is likely to affect the peace and quiet of the customers (art. R.1334-30 and R; 1334-31 of the Public Health Code). Any inappropriate noise will be reported to the police if necessary.
A hotel room is a place to rest. Any business is strictly forbidden.
For safety reasons and for the respect of everyone, smoking is strictly forbidden throughout the hotel. In accordance with the decree n°2006-1386 of November 15, 2006 setting the conditions of application of the ban on smoking in places assigned for collective use, smoking in the hotel exposes you to an additional charge of 90€ or legal proceedings. It is also strictly forbidden to dismantle the fire detection devices, for the same reasons mentioned above.
Any untimely triggering of the fire alarm due to non-compliance with this provision will be charged 150€ for the cost of restarting the fire safety system.
Likewise, it is forbidden to cook in the rooms, to take meals or to bring drinks not provided by the hotel, as well as to do laundry in the rooms.
Any complaint about the quality of the services provided must be presented to the hotelier immediately.
Identity papers and precious objects (watch, jewelry, means of payment, etc...) must be placed in the safe provided for this purpose. Available at the reception.
The objects left or abandoned may be sold under the conditions provided by the law of March 31, 1896. If the customer asks for the return of his things by parcel or mail, that if will be done obligatorily with a follow-up and insurance for the objects of value. The shipment will be carried out after the customer has paid the shipping costs.
Skulduggery is an offence characterized by the fact of consuming a paid good or service:
- Knowing one's inability to pay or being deliberately determined not to pay.
- While pretending to be willing to pay.
Skulduggery is punishable by 6 months imprisonment and a fine of €7,500 in addition to damages.
Acceptance of the rules of procedure
The hotel rules and regulations apply to all reservations. Any stay implies acceptance of the special conditions and the hotel's internal rules. Failure to comply with the above provisions will result in the immediate termination of the contract and financial penalties will be applied. In the event of non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to demand any reimbursement.
IN THE EVENT OF NON-COMPLIANCE BY THE CLIENT WITH ANY OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CLIENT TO LEAVE THE ESTABLISHMENT IMMEDIATELY WITHOUT ANY COMPENSATION.
GENERAL TERMS AND CONDITIONS OF SALE
It is recommended that anyone wishing to stay at the hotel should book in advance. The reservation will only be confirmed once the hotel owner has given his agreement. When making a reservation, the client must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded as soon as the parties have reached an agreement. Reservations made on our site are effective after the booking fees have been debited. In case of rejection, the hotel may cancel the reservation. The hotel reserves the right to pre-authorize the credit card prior to the arrival date.
The accommodation benefit is payable at the latest on the day of departure. For long term rentals (1 week and more), bills must be paid weekly.
We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
A valid credit card in the name of the customer will be required as a guarantee. A bank imprint is made as a guarantee upon the customer's arrival of a minimum of one night (equivalent to 5 nights for stays of 5 nights or more). In some cases, however, the imprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank before the actual debit is made. In this case, the balance will be automatically re-credited by the bank to the Customer and may eventually appear as a refund.
Room rates are per night. Failure to pay will result in the immediate expulsion of the Customer, subject to legal proceedings for the payment of his due. In case of dispute, the jurisdiction will be attributed to the Judge of the summary proceedings of the civil courts. In the event that the client is unable to provide a valid credit card, we will be forced to refuse the client's request to rent a room.
The hotel reserves the right to charge the client, using the credit card given as a guarantee at the time of reservation or on arrival, for any consumptions, nights or extras that have not been paid for on the day of departure. It is the same for any infringement or degradation noted after the customer's departure, the amount of the compensations will be debited on the customer's card. The latter may request an invoice corresponding to these deductions.
The tourist tax is never included in the price of the reservation. It is in force in the commune and payable on the spot. Amount in force in 2021: 1,88€ per person and per night.
Cancellation / modification of reservation and commitment
In case of modification or cancellation of a reservation, the client is required to give notice up to 2 days - 48 hours before the date of arrival at the latest. If the client fails to notify within the above time limits, he must pay as if he was staying in the house. Any rental started is due in full. Late arrivals or early departures can in no case give rise to a refund. - If cancelled or modified up to 2 days / 48 hours before date of arrival, no fee will be charged (email request).
- If cancelled or modified later, 100 percent of the total price will be charged (reservation request via email).
- In case of no-show, the hotel charges 100 percent of the total stay and will have the possibility to re-let the room.
- In case of modification during the stay, the hotel charges 100% of the stay.
Full payment of the amount of the stay at the time of booking, not modifiable and not exchangeable. The hotelier has the possibility to re-let a room without delay under the following conditions :
- Cancellation by the customer.
- Modification of the reservation by the customer.
- Non-presentation of the customer.
- Error by the client when making the reservation (dates, quantity of rooms, type of room).
A reservation is considered as a group from 5 rooms reserved. Specific conditions will be assigned.
Cancellation / modification of duplicate reservation
In the event of a duplicate reservation due to an error on the part of the client, the latter may modify / cancel the reservation made by mistake within 24 hours (excluding arrival on the same day) following the reservation.
Acceptance of the general conditions of sale
The general conditions of sale apply to all reservations. Any stay implies the acceptance of the special conditions and the internal rules of the hotel. Failure to comply with the above provisions will result in the immediate termination of the contract. In the event of non-observance of the hotel's internal regulations, the guest will be asked to leave the hotel without being able to demand any reimbursement.
In the event of a dispute between the professional and the consumer, the latter will try to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility to refer the matter free of charge to the consumer ombudsman to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the written complaint addressed to the professional.
The referral to the consumer mediator must be made within one year from the date of the written complaint addressed to the professional:
- Either by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com.
- Either by mail addressed to the AME CONSO, 11 Place Dauphine - 75001 PARIS
IN THE EVENT THAT THE CLIENT DOES NOT RESPECT ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CLIENT TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.